This privacy statement explains how Optical Home Eye Tests (referred to as “we”, “us” or “OHET” collect information from you via the website or in any manner expressly described in the privacy statement and how this information is then used.
When you provide us with your personal data you consent to us processing all such personal data as set out in the privacy statement. Please read this privacy statement carefully and revisit this page from time to time to review any changes that we may have made. If you have any questions, comments, or concerns about how we handle your personal information, please ring us on 0800 804 4611 or email us at info@ohet.co.uk.
This statement provides a summary of the full Privacy Policy. Both the statement and the full Privacy Policy apply to information collected by Optical Home Eye Tests via the Optical Home Eye Tests website and in any manner described in the Privacy Statement.
Your personal data is protected by General Data Protection Regulations (GDPR). You can find the details for the UK Information Commissioner at https://ico.org.uk/ or by accessing Optical Home Eye Tests GDPR Statement at Optical Home Eye Tests Website.
As a registered data controller, we are required to take appropriate technical measures to protect your personal information including making a regular backup of our system and data. We have security measures in place to make sure any personal information we collect is secure. All information including your personal data is on a secure server, which only a limited number of employees and sub-contractors can access. All parties with access to your information are subject to confidentiality obligations.
Even though we take appropriate technical steps to protect your security, you should remember that data transmission over the internet cannot always be guaranteed as 100% secure so you use the website at your own risk.
To lodge a complaint with the Information Commissioners Office (ico) supervisory authority, please go to https://ico.org.uk/make-a-complaint.
Alternatively, you can write to Information Commissioners Office, Wycliffe House, Walter Lane, Wilmslow, Chesire SK9 5AF or telephone 0303 123 113 or email at icocasework@ico.org.uk.
We collect personal data about you when you complete our online forms. At the appointment booking, we may ask you for sensitive personal data and for your consent to use it for a specific purpose. If you do not wish to provide this information, you may notify us at the time.
We also collect information from a guardian or appointed representative and trusted data and marketing companies.
If the NHS funding is available for your appointment, we collect personal data from you to see if you can have that funding.
We use cookies and other technologies to keep track of how you interact with our website and
to target advertising. For further information about this please see our Use of Cookies Statement.
We use your personal information to deal with your queries, to provide you with the services you request, to determine whether you are eligible for NHS funding (if available), customer feedback, and general statistics and research.
Depending on the preferences indicated by you:
• we may use your personal data to contact you about developments and offers.
• we may disclose your information to certain government agencies in connection with the funding of your appointment.
Following an appointment booking, either via a phone conversation with one of our staff or Optical Home Eye Tests online,
all of our approved members of staff will have access to your name, address, and phone number. You can request that:
• your details not be used for marketing purposes;
• we provide you with a copy of the information we hold about you;
• we correct inaccuracies in your information.
You may also turn cookies off in your browser. However, if you do so, you may not be able to use certain features on the website.
We use personal information in accordance with 'legitimate interests'. This includes considering benefits to the customer, Optical Home Eye Tests, and our trusted partners. Our aim is to ensure that the benefits pass privacy tests before using personal information.
Where it's appropriate to do so, we will ask for your consent to ensure we are clear on your choices.
We may also use the information to fulfill a transaction or sale for example if you purchase spectacles, we’ll handle payment information and address details, to deliver you what we have promised!
When you register with us, you (or the person registering for you) must tell us:
• your full name
• address
• email address
• where you heard about us.
Following registration via the Website, we may request additional personal data from you in order to further support your appointment. You do not have to provide this information, but if you do not, you may not get the most out of your booking.
You may also provide personal data through:
• calls to our helplines;
• letters and e-mails;
• customer feedback forms.
We may record calls to helplines for quality and training purposes only. We will store calls for about three months and we will keep them confidential. In general, if you contact us, we may keep a record of your query or complaint for a reasonable time in case you contact us again.
We use your personal information:
• to answer your queries or complaints;
• to deliver our online services, for example, any NHS funding that you have access to
• to carry out administration;
• to seek your opinion of our services and website
• for general statistics and research;
• for obtaining any relevant professional advice;
• as may be required by law or in connection with legal proceedings (including where we intend to take legal proceedings), or as may be necessary to establish, exercise or defend our legal rights.
On some occasions we are legally required to share information with the NHS, statutory partners and Ombudsman, the Police and the General Optical Council
1/ Referrals and invoices to the NHS.
2/ Marketing & advertising companies.
3/ Mailing house companies.
4/ Courts & tribunals as necessary.
The NHS for referrals and invoice claims. We refer customers to the NHS for support and treatment where necessary.
Experian for marketing services and support.
Statutory partners for investigations and audits such as the General Ophthalmic Council, the Police, the Information Commissioner.
IT consultants and system developers.
Courts and Tribunals if required
We promote details of our trusted partners offers, services and products. We give the customer the choice whether they want to contact the partner directly, and share their own personal information.
If you are simply making an inquiry or request for information, we will use your personal information to reply to your inquiry or request. We will not use this information for marketing purposes without your permission or unless you invite us to do so.
We keep personal data :
• for as long as is necessary to fulfill the purposes we collected it for;
• as required by law; or
• to enforce or defend legal claims.
Sometimes we will keep information that you have deleted, for example, messages sent by you to us, as a record of your experience. We will keep this information for a reasonable time.
• You can ask us to delete your personal data at any time. If, for some reason, we still hold your data, but without good reason, at your request, we’ll delete it as soon as possible.
• If you object to us processing your personal data. This applies where we’re relying on a “legitimate interest” of ours or a third party, and you have a situation that makes you want to object to us processing your data.
• If you ask for the restriction of the processing of your personal data. This means you can ask us to suspend the processing of personal data about you.
• If you ask for the transfer of your personal data to you or another data controller if the processing is based on consent, carried out by automated means and this is technically possible
• If you withdraw consent for processing –
• Right to prevent automatic decisions – you have the right to challenge a decision that affects you that has been made automatically.
National Data Opt-Out
The national data opt-out was introduced on 25 May 2018, enabling patients to opt out from the use of their data for research or planning purposes, in line with the recommendations of the National Data Guardian in her Review of Data Security, Consent and Opt-Outs. You may therefore choose to opt out of the NHS using your data for planning and research purposes. You can choose to opt in at any time, please ask for details.
For more information or to register your choice to opt out click here
Please be aware that the National Data Opt Out does not apply to information used for marketing purposes, your data would only be used in this way with your specific agreement or where there is a clear legitimate interest.
All Health and Social Care organisations should have systems and process in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care.
Our organisation is compliant with the national opt out policy.
You can withdraw your consent for processing your personal data at any time. Contact via email - admin@ohet.co.uk or telephone 0800 804 4611.
We use cookies and other technologies to keep track of how you interact with our website and to target advertising.
Please see the Optical Home Eye Tests Cookies Statement for further information.
You have the right to:-
• ask for a copy of all the information we hold about you and to correct any inaccuracies. To obtain a copy of this information, please ring us on 0800 804 4611 or email us at info@ohet.co.uk
• challenge the accuracy of data held about you. You can amend your details please ring us on 0800 804 4611 or email us to request a change
• take steps to prevent your personal data from being processed if the processing is likely to cause you substantial damage or substantial distress which is unjustified. If you want to exercise this right you must put your objection in writing by emailing us, specifying why the processing has this effect and state what you require to do to avoid causing damage or distress.
• we know how to recognise a request for data portability and we understand when the right applies. We will respond to the data portability request within one month.
To obtain a copy of your personal data, to correct inaccuracies or if you have any queries or concerns about how we handle your personal data, please contact:
Optical Home Eye Tests, Mexborough Business Centre, College Road, Mexborough, South Yorkshire S64 9JP, 0800 804 4611 & info@ohet.co.uk
This policy has been approved & authorised by:
Optical Home Eye Tests
Last edited: 22/04/2024
